FIELD NOTES

How furniture stores actually run

Special orders that go quiet. Product data that arrives as a spreadsheet. Delivery windows a customer has to call about. We write about the operational problems furniture retailers actually have — and what a system can do about them.

TechnologyAugust 25, 20269 min

The Four-System Furniture Store: Where the Money Actually Leaks

Most furniture retailers run four to six systems that never share a database. Here is where the seams between them cost money, and what real integration means.

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TopicsTechnology Merchandising Selling Operations

TechnologyAugust 13, 202610 min

The Furniture Retail Systems Glossary

A working glossary of the terms furniture retailers and their software actually use — from RSA and the up to PIM, ERP, and why written business and delivered business are not the same number.

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MerchandisingJuly 30, 20266 min

The Endless Aisle, Minus the Hype

Showroom kiosks were heavily marketed a few years ago, then quietly abandoned by the vendors who invented the category. An honest look at why the idea was right, why the first generation failed, and what has to be true for one to work now.

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SellingJuly 16, 20266 min

Financing at the Register: What a Second Look Actually Does

What happens when a financing application is declined at the register — the waterfall, split tenders, and the reconciliation work stores rarely plan for.

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OperationsJune 25, 20267 min

The Delivery Promise Gap in Furniture Retail

Furniture retailers sell a product, but the customer experiences a delivery — the final mile most stores still run on a whiteboard and a phone call.

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MerchandisingJune 4, 20266 min

Product Data Debt: Why Your Website Never Matches the Floor

Furniture retailers don't have a website problem, they have a product data problem. The fix has to live upstream of the site, the kiosk, and every other channel.

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OperationsMay 14, 20266 min

Where Special Orders Go Quiet

Special orders fail silently between PO and delivery because status lives in email, not on the order. Here is what to fix first, and what good tracking looks like.

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Technology

Replatforming, integrations, AI, and the systems a store actually runs on.

Merchandising

Catalog, product data, pricing, and how a floor gets represented online.

Selling

The showroom floor: close rates, financing, follow-up, and what happens at the register.

6 minFinancing at the Register: What a Second Look Actually Does

Operations

Delivery, inventory, special orders, and the back-of-house work that decides whether a sale survives.

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